After Sales Service
We strive our best to create high quality handmade products. As each individual of the necklaces, bangles and earrings are made using hands (except for the stones cutting polishing and additional details such as charms, clasps, etc), please expect slight un-uniformity of the products shape and size. The wires we use are enamelled and coated with anti tarnish so it is less likely to get blackened (tarnished) soon. However, we suggest to our customers to store each piece in the box provided at each purchase for better safety of the products.
In case the products you bought from us need repairs due to some issues such as broken wire/rope, loose connection rings, broken key magnet (some necklaces use magnet for the necklace key), and other issues, please feel free to contact us and send back your product to us for repair. Most of the case, we'll provide free of charge repair and free delivery fee except if the broken products are due to improper handling by the customers. But don't worry, we can always repair it for you. :)